Privacy Policy (GDPR update 2018)

This website is operated by DSD Foodgroup Limited a company registered in England and Wales under registration number 04136767 and our registered address is Unit 8c And 8g Greenham Business Park, Greenham, Wellington, Somerset,
TA21 0LR (“we” “us” and “our” being interpreted accordingly). We are the data controller for the purposes of this Privacy Policy. This Privacy Policy relates to Dining Solutions Direct, a gourmet food provider.

This Privacy Policy gives you information about how we will use personal data and other private information that we collect from you as a user of this Site, (“you” or “your” being interpreted accordingly). When we refer to ‘personal data’ in this
Privacy Policy it means any information that relates to you from which you can be identified. This Privacy Policy governs the processing of your personal data, including in connection with your use of our Site, so please read it carefully.

We may collect the following personal data about you:
The personal details you provide (such as name, address, e-mail address, business address and phone number) when submitting an enquiry.
Payment details that we require for the purpose of recording and processing your order (for further details please also refer to the section below headed ‘Payment Information’).
Personal details you choose to give when corresponding with us by phone or e-mail.
Any other personal or private information about you that you choose to submit to this Site.
Information about your preferences (e.g. advertising interests, cookie data, clickstream data, browsing history, responses to direct marketing, and opt-outs from direct marketing) and any information provided to us by third parties.

Our Site uses cookies for a number of purposes, including to distinguish you from other users, to provide you with a good user experience when you browse our Site and to allow us to improve the features of this Site.

We may use your personal data in the following ways:
To operate our business and provide you with services you have requested.
To verify your identity.
To acknowledge, confirm and deal with your enquiry.
Where we are asked to deal with any other enquiries or complaints you may make.
To notify you about any changes to this Site, or services provided through this Site.
To provide you with information about goods or services we feel may interest you. We will however only contact you if you have previously consented to such contact and only by such means (e.g. email or post) as you have also previously
consented to. Any marketing email that you receive from us will allow you to unsubscribe to further email promotions.
For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site secure.
On an aggregate basis, to understand how individuals collectively use the features of our Site.
To give effect to your legal rights and your rights under this Privacy Policy.
To protect against fraud, identity theft, and other unlawful activity.
To establish or exercise any legal rights or claims.
To satisfy our obligations under applicable law, this Privacy Policy, and any other policies or terms that are applicable to our relationship with you.
For other purposes to which you have consented, and we may combine personal data that you provide to us with other information we collect about you for the purposes set out in this Privacy Policy.

We may share your personal data with third parties in the following situations:
We may disclose your personal data to our employees and agents to the extent necessary to provide you with services you have requested.
We may make your personal data available to selected third parties who act on our behalf to support our operations (for example, card processing or payment services (see the section below headed ‘Payment Information’) and credit reference
agencies to protect against possible fraud, subject to appropriate contractual protections in accordance with applicable law.
If we sell or transfer all, or any portion, of our business or our company assets to any third party, personal data held by us about you may be one of the transferred assets.
If we need to disclose your personal data to comply with a legal obligation or to enforce our Terms & Conditions.
To protect us against loss or damage (including, without limitation, exchanging information with the police, courts or law enforcement organisations).
To the extent necessary to establish, exercise or defend legal rights or claims, or for the purposes of investigating actual or suspected unlawful activity.

Any credit/debit card payments and other payments you make through this Site will be processed by our third party payment provider, and the payment data you submit will be securely processed.

We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100% guarantee the security
of data that you provide to us online. Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure.

We will only retain your personal data for as long as we require those personal data in connection with the purposes set out in this Privacy Policy, except where we are required or permitted, under applicable law, to retain your personal data for
additional periods of time.

Subject to applicable law, you may have the following rights in relation to your personal data:

The right to request access to, or copies of, your personal data that we process.
The right to request correction of any inaccuracies in your personal data.
The right to object, on legitimate grounds, to the processing of your personal data.
The right to request that your personal data are deleted. This does not affect your statutory rights. If you wish to exercise any of these rights please contact us as described in the section below headed ‘Contact’. We may also need to ask you for
further information to verify your identity before we can respond to any request.

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications.

Questions, comments or requests regarding this Privacy Policy should be addressed to or by post to DSD, Unit 8f, Greenham Business Park, Wellington TA21 0LR.

Terms and Conditions

1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;

1.2 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.3 “Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;

1.4 “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;

1.5 “Website” means
1.6 “Goods” means the articles that the Buyer agrees to buy from the Supplier;

1.7 “Services” means the services that the Buyer agrees to buy from the Supplier;

1.8 “Supplier” means diningsolutionsdirect that owns and operates;

1.9 “Website” means
Our Taste Guarantee
All our items also carry our taste guarantee should you be dissatisfied with any product we will exchange it for another product of your choice subject to the following conditions ~ claim within 14 days of purchase ~ no more than 2 portions can be removed from box ~ the remaining portions to be in their original frozen state.

Our Quality Guarantee
Should any of our products be faulty we will refund or exchange the product.

General details

All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 14 days.

Promotional and discount codes are to be used only once where applicable and may not be combined with any other offers. Should an offer code be used more than once, or is deemed by the Supplier to abuse the fair usage policy then the Supplier can withdraw, withhold or cancel the promotional code at any time.

Price And Payment

The price of the Goods and/or Services shall be that stipulated on the Website. The price is inclusive of VAT. The shown price excludes delivery charges.

The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer.

Payment of the price plus VAT and delivery charges, if applicable, must be made at the point of ordering.

Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.

Customer Cancellation Policy

The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.

Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a full refund plus any return postal charges if the Goods are in fact defective and/or need to be returned.
Next day delivery is valid if ordered Monday to Thursday. All orders after 2.00pm Thursday will be sent on the following Monday if in stock.
Goods to be returned must clearly show the order number obtained from the Supplier on the package.
Complaints Procedure
Complaints will be acknowledged within 5 working days. A likely timescale for resolving the dispute will be determined and the consumer will be kept informed about progress. The complaints procedure is open to review to ensure that it is working well.

Pricing Errors

If an item has been priced incorrectly on the website, are not honour bound to sell at that price.


Some of the product pictures may be libary stock not a picture of the exact product.

All our products have full traceability from our ECA approved production facility. The food is packed to full HACCAP standards.